Privacy Policy

1. Information We Collect

When you use RedHope, we collect the following types of information:

1.1 Information You Provide

• Account information: Name, email address, phone number, and password when you register.
• Profile information: Blood type, date of birth, gender, location, and health-related information relevant to blood donation eligibility.
• Donation history: Records of your past donations, dates, and locations.
• Blood requests: Details of blood requests you post, including blood type needed, hospital, urgency level, and patient information.
• Communications: Messages you send via our in-app chat feature.
• Feedback: Ratings and reviews you provide about donors or donation experiences.

1.2 Information Collected Automatically

• Device information: Device type, operating system, app version, and unique device identifiers.
• Location data: Approximate location (city/region) to match donors with recipients nearby.
• Usage data: How you interact with the app — features used, pages visited, and actions taken.
• Push notification tokens: To send you relevant alerts about blood requests near you.

2. How We Use Your Information

• Match blood donors with recipients based on blood type, location, and availability.
• Send push notifications about urgent blood requests matching your blood type.
• Enable real-time chat between donors and recipients.
• Maintain your donation history and eligibility tracking.
• Provide customer support and respond to your inquiries.
• Improve our services through analytics and user feedback.
• Ensure the safety and integrity of our platform by preventing fraud and abuse.
• Comply with legal obligations and enforce our Terms of Service.

3. Data Sharing & Disclosure

We do not sell your personal data. We may share your information in the following limited circumstances:

4. Data Security

We implement industry-standard security measures to protect your personal information:

• Encryption in transit: All data transmitted between your device and our servers is encrypted using TLS/SSL.
• Encrypted storage: Sensitive data is encrypted at rest in our databases.
• Access controls: Strict role-based access controls limit who can access user data.
• Regular audits: We conduct regular security audits and vulnerability assessments.
• Authentication: We use token-based authentication (Laravel Sanctum) to secure API access.

5. Your Rights & Choices

• Access: Request a copy of the personal information we hold about you.
• Correction: Update or correct inaccurate information in your profile settings.
• Deletion: Request deletion of your account and associated data.
• Portability: Request your data in a structured, machine-readable format.
• Notification opt-out: Manage push notifications through your device settings or in the app.

To exercise these rights, contact us at privacy@redhope.app.

6. Cookies & Tracking

Our website uses cookies and similar tracking technologies to remember your preferences, analyze website traffic, and improve performance. You can control cookies through your browser settings.

7. Children's Privacy

RedHope is not intended for use by individuals under the age of 18. We do not knowingly collect personal information from minors. If you believe a minor has created an account, please contact us at support@redhope.app.

8. Changes to This Policy

We may update this Privacy Policy from time to time. When we make significant changes, we will update the "Last updated" date and notify you via email or in-app notification. Your continued use of RedHope after changes are posted constitutes acceptance of the updated policy.

9. Contact Us